Cancellation and Replacement Policy

At Fashion Jewellery 21, customer satisfaction is our top priority. We carefully inspect and pack every order before dispatch to ensure it reaches you safely.

Please read our Cancellation and Replacement Policy carefully before placing your order.

Cancellation Policy

Order Cancellation by Customer

  • Order cancellation requests must be made as soon as possible after placing the order by contacting our customer support team at +91-7795236341.

  • Cancellation requests cannot be accepted once the order has been dispatched.

  • Once a cancellation is approved, you will receive a confirmation message.

Order Cancellation by Fashion Jewellery 21

We reserve the right to cancel an order in the following circumstances:

  • The product is out of stock.

  • Payment has not been successfully processed.

  • The delivery address is outside our serviceable shipping area.

  • Any other unforeseen circumstances that prevent us from fulfilling the order.

If an order is cancelled by Fashion Jewellery 21, the eligible order amount will be refunded to the original payment me

Refund Policy

Fashion Jewellery 21 does not offer refunds for delivered orders.

We do not provide refunds for reasons such as:

  • Change of mind

  • Incorrect size selected by the customer

  • Colour preference

  • Product not matching personal expectations

  • Delayed delivery caused by the courier

  • Any other personal preference or non-product-related reason

All sales are final once the order has been delivered, except in cases covered under our replacement policy below.

COD and prepaid shipping charges are non-refundable.

Replacement / Exchange Policy

We offer replacement/exchange only in the following cases:

  • The product received is defective or damaged.

  • The product received is different from the product ordered.

Important: Unboxing Video Mandatory

For any damaged, defective, or wrong-product claim, an unboxing video is mandatory.

The unboxing video must:

  • Clearly show the package from the beginning of the opening process.

  • Show the shipping label/order details.

  • Clearly show the product and the issue.

  • Be recorded continuously without cuts or edits.

Claims without a valid unboxing video may not be eligible for replacement.

Replacement Time Limit

Any replacement request must be raised within 24 hours of delivery.

Requests raised after 24 hours may not be accepted.

Shipping Charges for Replacement

If the replacement is approved because of a defective, damaged, or incorrect product received, Fashion Jewellery 21 will bear the return shipping cost for one side.

The customer will be responsible for any additional shipping charges, if applicable.

Shipping charges paid for the original order are non-refundable.

Non-Eligible Replacement Cases

Replacement/exchange will not be provided for:

  • Change of mind

  • Incorrect size selection

  • Minor variations in colour, finish, or appearance

  • Normal product characteristics or handmade variations

  • Damage caused after delivery due to improper handling

  • Products that have been worn, altered, washed, or damaged by the customer

  • Claims made after the specified 24-hour period

  • Claims without a valid unboxing video

How to Request a Replacement

To raise a replacement request, contact us at:

Phone: +91-7795236341
Website: https://fashionjewellery21.in

Please provide:

  • Order number

  • Registered mobile number

  • Reason for replacement

  • Clear photographs/videos of the product

  • Unboxing video

Our team will review the request and, if approved, arrange the replacement as per our policy.

Important Note

By placing an order with Fashion Jewellery 21, the customer agrees to the terms mentioned in this Cancellation and Replacement Policy.

We reserve the right to verify every replacement claim before approving it.

Thank you for shopping with Fashion Jewellery 21. Your trust and satisfaction are invaluable to us.