Cancellation, EasyReturns,Exchange & Refund Policy

At Fashion Jewellery 21, customer satisfaction is our top priority. We strive to provide a smooth and reliable shopping experience. Please read the following policy carefully before placing your order.

1. Order Cancellation Policy

Cancellation by Fashion Jewellery 21

We reserve the right to cancel an order under the following circumstances:

  • The product is out of stock.

  • Payment is not successfully processed.

  • The delivery address is outside our serviceable shipping zones.

  • Any other operational issue that prevents us from fulfilling the order.

If we cancel your order after receiving payment, the eligible amount will be refunded to the original payment method.

2. Return & Exchange Policy

We do not offer returns or refunds for change of mind, size preference, or simply not liking the product.

We offer replacement/exchange only in the following cases:

  • You received a damaged or defective product.

  • You received a different product from the one ordered.

Important: Unboxing Video Required

An unboxing video is mandatory for any damaged, defective, wrong-product, return, replacement, or exchange claim.

The issue must be reported within 24 hours of delivery. Claims without a proper unboxing video may not be eligible for replacement or exchange.

3. Return Pickup

Once your return/exchange request has been reviewed and approved:

  • We will arrange a doorstep return pickup.

  • After approval, you will need to book/schedule the return pickup through the Delhivery APP using the instructions provided by our team.

  • Please ensure that the product is safely packed and ready for pickup.

  • The product must be returned in its original condition and packaging.

The exchange/replacement will be processed after the returned parcel is received and inspected.

4. Refund Policy

We currently do not provide direct refunds for customer-initiated returns or exchanges.

Refunds are applicable only where the order is cancelled by Fashion Jewellery 21 as per the Cancellation Policy or where a refund is specifically approved by us.

Non-Refundable Charges

The following charges are non-refundable:

  • COD charges, if applicable.

  • Prepaid shipping charges.

  • Any applicable return or handling charges.

5. Returned / RTO Parcels & Reshipment

If a parcel is not delivered and is returned to us (RTO) due to reasons such as:

  • Customer not being available to receive the parcel.

  • Customer refusing the delivery.

  • Incorrect/incomplete address.

  • Customer being unreachable.

  • Any other customer-related delivery issue.

the customer will be required to pay ₹70 as the reshipment charge if they request the order to be shipped again.

The order will be reshipped only after the applicable ₹70 reshipment charge has been paid.

6. Exchange / Replacement Process

For an eligible damaged, defective, or incorrect product:

  1. Contact us within 24 hours of delivery.

  2. Share the required unboxing video and relevant photos/videos.

  3. Our team will review and approve the request.

  4. After approval, book the doorstep return pickup through the Delivery App as instructed.

  5. Once the returned product is received and inspected, the eligible replacement/exchange will be processed.

7. Contact Us

For any queries or assistance regarding cancellation, return, exchange, or replacement, please contact us: Website: https://fashionjewellery21.com

Thank you for shopping with Fashion Jewellery 21. Your trust and satisfaction are invaluable to us.